Support & Maintenance
Dedicated technical support, proactive monitoring, and continuous optimization. Keep your Mautic running at peak performance.
Explore Support PlansWhy Ongoing Support?
Mautic is powerful but complex. Things break, performance degrades, and security needs attention. Ongoing support ensures your marketing automation keeps running smoothly.
Things break - Mautic updates, PHP upgrades, server issues
Performance degrades - databases grow, queues back up
Security matters - patches and proper configuration
You have better things to do than debug Mautic
What's Included
Our support plans include everything you need to keep Mautic running smoothly.
Technical Support
Direct access to Mautic experts. Email and video calls for troubleshooting, questions, and guidance.
Proactive Monitoring
We monitor your Mautic health - queue depth, cron jobs, database size, error rates. We catch issues before you do.
Security Updates
We apply Mautic security patches and updates, test for compatibility, and ensure your installation stays secure.
Performance Optimization
Regular performance reviews and optimization. Database cleanup, cache tuning, query optimization.
Emergency Response
Something critical breaks? We prioritize and resolve urgent issues as fast as possible.
Documentation
We document your setup, configurations, and any changes we make. Your future team will thank you.
How We Build It
Onboarding
We review your Mautic setup, document current state, set up monitoring, and establish communication channels.
Deliverable: Onboarding complete, monitoring active
Ongoing Support
You reach out via email or schedule a call when you need help. We respond within SLA and work on your issues.
Deliverable: Issue resolution, guidance
Proactive Maintenance
We monitor your system, apply updates, optimize performance, and alert you to potential issues before they become problems.
Deliverable: Healthy, optimized system
Regular Reviews
Depending on your plan, we do weekly or monthly health checks and quarterly review calls to discuss improvements.
Deliverable: Health reports, recommendations
Support Plans
Essential
€1,500/month
10 hours included. 24h response time (business days).
- ✓Email support
- ✓Monthly health check
- ✓Security updates
- ✓Basic monitoring
Professional
€3,000/month
20 hours included. 8h response time (business days).
- ✓Email + video support
- ✓Weekly health checks
- ✓Security updates
- ✓Advanced monitoring
- ✓Performance optimization
- ✓Quarterly review call
Enterprise
Custom
Dedicated hours. 4h response, weekend available.
- ✓Priority support
- ✓Daily monitoring
- ✓Dedicated engineer
- ✓Custom SLA
- ✓24/7 emergency line
All plans are month-to-month. No long-term contracts required. Unused hours don't roll over. Additional hours billed at €150/hour.
Frequently Asked Questions
What if I use more hours than my plan includes?
Additional hours are billed at €150/hour. We'll let you know when you're approaching your limit so there are no surprises.
Can I upgrade or downgrade my plan?
Yes, you can change plans at any time. Changes take effect at the next billing cycle.
Do you support Mautic installations you didn't build?
Yes, but we start with a paid audit to understand your setup. This ensures we can support it effectively and identifies any issues.
What's not included?
New feature development is separate (that's a project, not support). Major migrations or upgrades may be quoted separately depending on scope.
What about hosting?
We don't provide hosting directly, but we can recommend providers and help you manage your infrastructure as part of support.
Ready for Peace of Mind?
Let's discuss your Mautic setup and find the right support plan for your needs.
Discuss Support OptionsRelated Services
Multi-tenant Mautic Setup
Give each of your customers their own Mautic instance. Auto-provisioned, isolated, and managed from a single dashboard.
High-volume Email Optimization
Your campaigns fail or take hours to send? We fix Mautic's performance issues and build infrastructure that handles any volume.